Privacy & cookies
What actually happens to your information on this site, written plainly.
Who we are
This website is run by DORA SOFTWARE LTD, registered office 124-128 City Road, London, England, EC1V 2NX. For anything about your data, email dora@dorasoftware.online or call +44 7307 379512.
What we collect through the forms
When you send an enquiry or support request, the details you type (name, email, and any optional fields such as phone, organisation, project details or issue summary) are sent to a small script on our web host. The script checks the details and passes them to the host's mail system as an email addressed to us. It responds with a reference number. A successful response means the mail system accepted the message for processing; it does not prove the email has reached us.
To limit abuse, the script keeps a temporary counter for up to fifteen minutes, keyed to a one-way hash of your IP address and our domain. It does not store the content of your message. Our web host may also keep standard server logs; these are controlled by the host's own policies.
Why we use it
We use your details only to reply and to handle the project or support request you've described. Our lawful basis is your consent, given with the tick-box, and our legitimate interest in answering correspondence. We don't sell or share your details for marketing.
How long we keep it
Enquiry emails are kept for as long as needed to deal with your request and any resulting work, and then deleted within a reasonable period unless we need to keep them for legal or accounting reasons.
Cookies and local storage
We don't use analytics, advertising or tracking cookies, and we don't load third-party scripts or fonts. When you first visit, a notice asks you to accept or reject optional storage:
- Necessary: your choice itself is saved in your browser's local storage (key
dora-consent) so the notice doesn't reappear on every page. - Optional: if you accept, the planning answers on the contact form (stage, audience, goals, budget, timescale) are saved in your browser's local storage (key
dora-planner) so they're still there if you come back. They never leave your device unless you submit the form. If you reject, or later change your mind, this saved data is deleted.
You can change your choice at any time with the “Cookie settings” button at the bottom of every page.
External links
Links to OpenStreetMap, Unsplash and Pexels take you to other websites with their own privacy policies. Nothing from them loads until you click.
Your rights
Under UK data protection law you can ask to see, correct or delete the personal data we hold about you, object to how we use it, or ask us to restrict it. Contact us using the details above. If you're unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
Last reviewed: this notice describes the website as currently built.